Return policy 

Our return policy allows for returns requested within 14 days of the delivery date. To be eligible for a refund:

- The hair must be in its original packaging and in a presentable, unused, and good condition.
- Please note that refunds do not apply to items on sale or clearance.
- If your return does not meet the above requirements, a 20% deduction will be made to cover administrative costs.
- After we receive the returned hair, please allow up to 10 working days for the refund to be processed.

Privacy Policy

1. Information We Collect

At BohoTress, we collect various types of information when you use our website or make a purchase, including:

• Personal Information: This may include names, addresses, email addresses, and payment information when you place an order.

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To fulfill and process your orders, including shipping and handling.
• Communication: To communicate with you about your orders, inquiries, and updates about our products and services.
• Marketing: To provide you with information about our products, promotions, and offers. You have the option to opt-out of marketing communications.

3. Disclosure of Information

We may share your information with third-party service providers for the purpose of order fulfillment, such as payment processors and shipping companies. We ensure that these third parties maintain the same level of data protection as we do.

4. Data Security

The security of your data is important to us. We take appropriate measures to protect your information, including secure servers, encryption, and access controls.

5. Cookies and Tracking

BohoTress uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and improve our services.

6. Customer Rights

You have certain rights regarding your data, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections or updates to your personal information.
• Deletion: You can request the deletion of your personal information under certain circumstances.

Please contact us to exercise these rights.

7. Opt-Out Options

You have the choice to opt out of marketing communications. You can unsubscribe from our marketing emails by following the instructions in the emails.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. We will delete your data when it is no longer needed.

9. Compliance with Laws

BohoTress is committed to complying with all applicable data protection laws and regulations, including [mention specific laws or regulations applicable to your location].

10. Contact Information

If you have any questions or concerns about this privacy policy, please contact us at enquries@bohotress.co.uk

BohoTress Terms and Conditions

1. Acceptance of Terms

By accessing or using the BohoTress website and services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Products and Orders

• Product Information: We strive to provide accurate product descriptions, but variations may occur. It is your responsibility to verify product details before making a purchase.
• Orders: Placing an order on our website constitutes an offer to purchase our products.
• Payment: Payments are processed securely through trusted payment processors. All payment information is encrypted.

3. Shipping and Returns

• Shipping: We aim to deliver products promptly; however, shipping times may vary. Refer to our Shipping Policy for more details.
• Returns: Review our Return Policy for information on returns and exchanges.

4. Privacy and Data

Your use of our services is subject to our Privacy Policy. By using BohoTress, you consent to the collection, use, and sharing of your personal information as outlined in our privacy policy.

5. Intellectual Property

All content and materials on our website, including images and text, are protected by copyright and other intellectual property laws. You may not use our content without our express permission.

6. Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

8. Changes to Terms and Conditions

We may update these terms and conditions at our discretion. Please review them periodically for any changes.

9. Contact Information

If you have questions or concerns about these terms and conditions, please contact us at [your contact information].

Please consult with a legal professional to ensure that your terms and conditions are legally sound and in compliance with applicable laws and regulations.